1. Do you offer emergency plumbing services?
Yes, we provide emergency plumbing services. We understand that plumbing emergencies can happen at any time, and our team is available 24/7 to address urgent plumbing issues.
2. What types of plumbing services do you provide?
We offer a comprehensive range of plumbing services, including but not limited to leak repairs, pipe installations, drain cleaning, toilet repairs, faucet installations, and water heater services.
3. Are you licensed and insured, including being Gas Safe registered?
Yes, we are fully licensed and insured. Our team of plumbers is also Gas Safe registered, ensuring that all gas-related work is performed safely and in compliance with regulations.
4. Can you assist with boiler installations and repairs?
Absolutely. We specialize in boiler installations, replacements, and repairs. Our experienced technicians can help you choose the right boiler for your needs and provide professional installation and ongoing maintenance services.
5. Do you offer bathroom renovation services?
Yes, we offer complete bathroom renovation services. Whether you're looking for a minor update or a complete transformation, our team can handle all aspects of the project, including plumbing, fixtures, tiling, and more.
6. Can you help with fixture and faucet installations?
Certainly. We can assist with fixture and faucet installations, including sinks, toilets, showers, bathtubs, and more. Our team ensures proper installation, functionality, and aesthetic appeal.
7. How long does a typical bathroom renovation take?
The duration of a bathroom renovation project can vary depending on the scope of work and specific requirements. Generally, a typical bathroom renovation takes around 2 to 3 weeks. However, we provide a detailed timeline during the initial consultation based on your specific project.
8. What is your process for providing a quote for plumbing or bathroom renovation work?
Our process begins with an on-site visit to discuss your needs, preferences, and must-have features. Based on this information, we provide a detailed quote outlining the scope of work, materials, timeline, and cost involved.
9. Are your plumbers and technicians certified or trained in their respective fields?
Yes, our plumbers and technicians are highly skilled, trained, and certified in their respective fields. They possess the expertise and knowledge to handle a wide range of plumbing and heating tasks efficiently and effectively.
10. Which brands or products do you recommend for plumbing fixtures and heating systems?
We highly recommend reputable brands such as Grohe for sanitary ware and Vaillant for boilers. These brands are known for their quality, durability, and performance, ensuring customer satisfaction.
11. Can you assist with underfloor heating installations?
Yes, we specialize in underfloor heating installations. Our team can design and install efficient and reliable underfloor heating systems that provide
12. What warranties or guarantees do you offer on your work?
We stand behind the quality of our workmanship and offer warranties on our installations. The specific warranty period depends on the type of work and products used. For Vaillant boilers, we can provide up to a 10-year warranty, depending on the selected model.
13. How do you handle pricing and billing? Will I receive an email invoice?
We utilize Xero, our accounting software, to manage pricing and billing. Upon completion of the project, we will send you an email invoice for your records and convenient payment processing.
14. What areas do you serve? Is there a call-out fee for services outside of a 12-mile radius from SM5 3LS?
We serve various areas within a 12-mile radius from SM5 3LS, including Carshalton and surrounding locations. There may be a call-out fee for services outside of this radius. Please contact us for more information.
